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The call from public health officials to increase social distancing together with the constantly changing circumstances of the COVID-19 pandemic means additional measures are being taken by McMaster to scale back some operations at the university. These decisions will be in place until at least April 5th but could change based on any developments.

How do I get in touch with the Privacy Office?

Staff will be working remotely and may be contacted via email.  Staff will be responding to email on a priority basis between 8:30 am and 4:30 pm, and will reply to emails as soon as possible.

I am sending in an important piece of mail.  Will it be received?

If you sent any mail on or after March 13, 2020, or any courier packages on or after March 16, 2020, we may not have received them yet and as such they may not be received for some time. Mail will be received intermittently by the office during this time.

Will the 30-day deadline for responses to access to information requests still be in effect?

The Ontario government has issued a suspension order, effective March 16, under the Emergency Management and Civil Protection Act that ‘freezes’ the 30-day response time set out in Ontario’s access laws, health privacy law, and child and family services law.

If a request for access or correction was made to an institution before March 16, the clock stopped on that date and will start running when the suspension is lifted.

Information Box Group

Information Box Group


Privacy Office

Andrea Thyret-Kidd

University Secretary & Privacy Officer

Information Box Group